Refund Policy
Full Digital Twin is offered by invitation today and nothing is charged, so there is nothing to refund yet. This policy applies from the first paid plan. Enterprise deployments follow the refund and termination terms in their own signed agreement.
First purchase
If Full Digital Twin is not for you, email [email protected] within 30 days of your first payment and we refund it in full. No form, no reason required.
Free trials
If your plan starts with a free trial, cancel before the trial ends and nothing is charged. We email you a reminder before the trial ends. If you are charged because you missed the end of a trial, write to us within seven days of the charge and we refund it.
Renewals
Renewals are not refunded once the new period has started, because you can cancel at any time before it does. If you forgot to cancel and have not used the Service in the new period, write to us within seven days of the charge and we will refund it.
Price or feature changes
If we raise a price or remove a material feature and you cancel before the change takes effect, we refund any unused prepaid period pro rata, as the Terms promise.
Billing errors
Double charges, charges after you cancelled and charges at the wrong plan are always refunded once we confirm them, usually the same day. If someone used your payment method without your permission, write to us at once and we refund and investigate.
Chargebacks and disputes
If you think a charge is wrong, write to [email protected] first; most billing problems are settled within a day. If you have already filed a dispute with your card issuer, withdraw it before asking us for a refund, because handling both at once can slow the return of your money.
How refunds are paid
Refunds go back to the payment method you used. Our processor usually posts them within five to ten business days. If you paid in bitcoin or a stablecoin, the refund is the US-dollar amount you paid, settled in US dollars or in the same asset at the exchange rate on the day we send it. Yes No Capital LLC is the merchant of record. Before the first paid plan opens, this page will name the exact text that appears on your card statement.
Contact
Refund requests and billing questions: [email protected]. We acknowledge a request within two business days. Legal notices: Yes No Capital LLC, 202 N Cedar Ave, Ste 1, Owatonna, MN 55060, [email protected].